Active listening is a leadership quality that promotes workplace success. Active listening involves engaging with the speaker, making eye contact and being aware of body language and other nonverbal cues. It also includes clarifying information and reflecting on what has been said. Active listening can help build trust, resolve conflict and promote collaboration.
When managers and executives take the time to listen to their employees, it builds trust and commitment. Listening also allows managers to gain critical information and insights from employees. Leaders who actively listen create an environment where employees feel valued, respected and heard.
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