5. Stay calm
You might feel your heart racing or your face turning red, but do whatever you can to remain neutral in both your words and actions. When your body language communicates reluctance or anxiety, it undercuts the message.
Deep breaths can help, as can speaking more slowly and deliberately.
“When we feel panicky we tend to talk louder and faster. Talking in an even tone helps calm the other person down and does the same for you.”
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