Affiliation

“Reappraisal, by contrast, has no detectable adverse consequences for social affiliation in a laboratory context. Correlational studies support these findings: Individuals who typically use reappraisal are more likely to share their emotions— both positive and negative— and report having close...

Excellent leaders do the following

1. Set an example. You cannot demand excellence if you are not excellent.
2. They motivate you. Leaders should ensure thay their team members feel included and their contributions matter.
3. They acknowledge th...

Collect data from the following sources:

• Your company and team values.
• Your customer service vision or philosophy.
• Existing CSAT and NPS comments that focus on positive or negative customer service interactions.