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Make tough conversations easier
- Touch base often, to catch problems when they're small.
- Build relationships through conversations. Your employees will learn about you and whether they can trust you.
- Have regular one-on-ones with your team members.
- Solve problems as they appear. The smaller, the easier to handle.
- Keep tough conversations private, away from distractions.
- Tailor what you say and do to the person you’re meeting with.
- Treat people with dignity.
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If leadership is your job, you can’t walk away from them. Because they're part of your job.
These are conversations about performance and behavior. Most bosses dread them.
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