You Need to be Good at Managing Bad Moods and Difficult Emotions

Instead of putting yourself in someone else’s shoes, reverse empathy means trying to remember a time when you wore the same shoes.

The more you can relate yourself to what they’re going through, the better your odds of being genuinely helpful and su...

Once we’re deep into a spiral of our own difficult emotion, it’s hard to have enough mental and emotional bandwidth to navigate both our own mood and that of someone else.

The solution is to get better at noticing and managing our own emotional responses ea...

The reality is that people struggling emotionally don’t want someone to fix their pain, they want to feel understood.

In order to let people feel understood, you could use a technique called reflective listening. Reflective listening means ...

So much unnecessary struggle, conflict and wasted energy comes from a fundamental misunderstanding about what’s really under our control.

When you stop expecting to be able to make someone feel better, you can start taking real steps to con...