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Feedback
Feedback provides an opportunity to gain insights about a person's personal and professional actions.
Without feedback, we will move in the same direction without realizing our shortcomings. With feedback, we can incorporate outside suggestions and improve accordingly.
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How to get customer feedback
- When asking for customer reviews, make the process simple, and provide clear instructions.
- Explain to your customers why you're asking for feedback.
- Time your request for feedback strategically when customers are most interested in sharing. For example...
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Employee feedback
It is essential to identify the employee's strengths, weaknesses, and potential trouble areas to give an idea of how to provide positive and critical feedback, and to what extent.
- Timely: Unspoken issues can worsen over time, but by providing quick feedback can mitig...
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Different styles of feedback
- Real-time feedback.
- Performance feedback. It is more formal because it tends to be scheduled and covers positive and constructive evaluation.
- 360-degree feedback. It comes from a combination of people connected to the emp...
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Customer feedback questions
- How happy are you with our services? Provide some sliding scale (1 to 10) or a simple choice option, such as happy or unhappy.
- What can we do better? Customers may help you identify areas that need to be addressed and that you couldn’t s...
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Customer feedback
Customer feedback is essential to improving your business. You'll not only figure out how to improve your offerings but also get insights on ways to communicate the value of your product better and even clarify your ideal customer.
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Effective feedback
Effective feedback is:
- Objective. Don't let your personal feelings get in the way.
- Timely. Feedback should follow when the event is still fresh.
- Constructive. Give respect and show that you have their best i...
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Types of feedback
- Positive vs. negative. Positive feedback confirms that someone is taking good action, while negative feedback shows what actions need to be corrected.
- Formal vs. informal. Formal feedback is given on a set schedule, and informal feedback is short a...
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Peer feedback
It can be difficult to let a coworker know they've done something wrong. It is generally best to give constructive feedback directly and in private.
- Give feedback in the moment.
- Remain positive and genuine.
- Motivate your peers by offering support an...
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Constructive criticism provides an opportunity for someone to gain insights about their personal or professional actions and behaviors.
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More like this
Absorbing Feedback
The Gradient Descent, which is a machine learning technique used in a neural network, provides us with this insight:
- If we take absorb too much feedback for our actions towards our goal, we will move extremely slow and can fall back or settle for some mediocre solution.
- ...
Giving negative feedback
By withholding the truth to protect someone’s feelings , even with the best intentions, you’re robbing them the opportunity to learn, grow and improve. And without this, they lose personal responsibility for their actions.
So show them you consider them an equal by being candid. Hone...
How to give great feedback
Great feedback isn't about convincing others to do things your way - it is about giving them insight on how to improve on their own methods.
Giving feedback requires an awareness of what you're saying and how you say it...
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