Learn more about communication with this collection
How to manage workplace stress
How to prioritize and make better decisions
How to learn anything fast
Different styles of feedback
- Real-time feedback.
- Performance feedback. It is more formal because it tends to be scheduled and covers positive and constructive evaluation.
- 360-degree feedback. It comes from a combination of people connected to the employee, for example, direct reports, peers, managers, other potential raters.
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Customer feedback questions
- How happy are you with our services? Provide some sliding scale (1 to 10) or a simple choice option, such as happy or unhappy.
- What can we do better? Customers may help you identify areas that need to be addressed and that you couldn’t s...
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Peer feedback
It can be difficult to let a coworker know they've done something wrong. It is generally best to give constructive feedback directly and in private.
- Give feedback in the moment.
- Remain positive and genuine.
- Motivate your peers by offering support an...
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Employee feedback
It is essential to identify the employee's strengths, weaknesses, and potential trouble areas to give an idea of how to provide positive and critical feedback, and to what extent.
- Timely: Unspoken issues can worsen over time, but by providing quick feedback can mitig...
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Feedback
Feedback provides an opportunity to gain insights about a person's personal and professional actions.
Without feedback, we will move in the same direction without realizing our shortcomings. With feedback, we can incorporate outside suggestions and improve accordingly.
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Types of feedback
- Positive vs. negative. Positive feedback confirms that someone is taking good action, while negative feedback shows what actions need to be corrected.
- Formal vs. informal. Formal feedback is given on a set schedule, and informal feedback is short a...
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Customer feedback
Customer feedback is essential to improving your business. You'll not only figure out how to improve your offerings but also get insights on ways to communicate the value of your product better and even clarify your ideal customer.
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How to get customer feedback
- When asking for customer reviews, make the process simple, and provide clear instructions.
- Explain to your customers why you're asking for feedback.
- Time your request for feedback strategically when customers are most interested in sharing. For example...
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Effective feedback
Effective feedback is:
- Objective. Don't let your personal feelings get in the way.
- Timely. Feedback should follow when the event is still fresh.
- Constructive. Give respect and show that you have their best i...
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CURATED FROM
CURATED BY
Constructive criticism provides an opportunity for someone to gain insights about their personal or professional actions and behaviors.
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Get comfortable with feedback
- Feedback should be ongoing and not be left to a formal discussion during performance reviews.
- Allow positive feedback to come through louder. When you receive constructive criticism, try to stomach it even if it first rings false.
- ...
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