Do's

The best way to determine that their product is useful is to put it in front of the people most likely to use it. This can mean market testing, or it can mean asking people on your own team--ideally, those in roles it's designed for--to give it a go.

Treat your prototypes not as

• It used to be that when you left a job, you were seen as a traitor. Now companies make efforts to ensure people leave on good terms. They have programs that keep the door open in case employees want to return.
• Not only is there less risk in letting your manager know you're looking,...

• Map out career paths. Having clearly defined career paths gives people something to work towards. 
• Rethink your metrics to properly reflect the work. While it’s great that support reps can really get their teeth into complex problems and pull apart i...