5.a. Confirm that the person is coachable
You can't coach someone who doesn't agree that they need help. In the initial conversation- and throughout the intervention- the employee must acknowledge the problem. If they're not open to change, you have to make a decision whether you can live with the issue and at what cost. But if you see willing ness to change and genuine interest in improving, you can work together to turn things around.
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Underperformers in the team will always exist, having a growth mindset means being able to communicate and give appropriate actions that is both useful to the team's goals and the individual.
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