5.b. Confirm that the person is coachable
When you decide to coach the underperformer:
- Make a plan - create a concrete and measurable plan for what the both of you will do differently. Agree on specific goals, resources needed, timeline, etc. Ask them how they feel with the plan.
- Regularly monitor progress - Ask the person to check in regularly or agree how often you're going to check progress. It may be helpful to ask if there is anyone they can trust to provide feedback about how well they're doing in making these changes.
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Underperformers in the team will always exist, having a growth mindset means being able to communicate and give appropriate actions that is both useful to the team's goals and the individual.
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