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<p>A brief look into why we sh...

A brief look into why we shouldn’t misdirect our anger towards human customer service representatives.

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Summary

Summary

Perhaps if we all made efforts to improve our interactions with customer service representatives, especially over the holidays, it would be a happier holiday season for all.

7

99 reads

To Put It Bluntly

To Put It Bluntly

Cstomers must remember that treating customer service reps as emotional punching bags represents a form of bullying that should be as intolerable to us as any other form of bullying.

We are entitled to feel angry but when we do, we woul...

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79 reads

The Impact of Customer Hostility on Customer Service Rep

The Impact of Customer Hostility on Customer Service Rep

A recent study found that when customer service reps receive a heighted number of angry or abusive calls, it impacts them psychologically and emotionally. Not only do they brood at night about these encounters, it also damages their moods...

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105 reads

Barking Up The Wrong Tree

Barking Up The Wrong Tree

While we might have every right to be dissatisfied with the products or services we purchase, frustrated consumers rarely express anger toward the correct person.

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151 reads

Why We Get Angry at Customer Service Reps and Why We Shouldn’t

Why We Get Angry at Customer Service Reps and Why We Shouldn’t

Although we perceive them as representing the company, they personally had nothing to do with the problem that is making us angry. Yes, the procedures the company has in place might be extremely annoying and frustrating, but they didn’t determine those procedures, they are merely paid...

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115 reads

The Sad Reality

The Sad Reality

Customer service employees often average up to 10 hostile calls a day and must tolerate personal insults, screaming, cursing and even threatsregularly. They are required to stay on the line and ‘salvage’ even the most hostile calls.

Unfor...

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116 reads

The Domino Effect

The Domino Effect

Not surprisingly, customer service representatives have one of the highest employee attrition rates in any industry because few workers can manage the heavy barrage of psychological and emotional assaults they sustain.

As a result,

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90 reads

How To Combat The Knock On Effect Of Disrespect

How To Combat The Knock On Effect Of Disrespect

On the other side of the phone, customer service representatives should treat their emotional wounds when they sustain them and not allow them to get worse.

For example, they should become aware of the dangers of brooding and ruminatin...

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83 reads

Reasons we tend to dehumanize Customer Service representatives

Reasons we tend to dehumanize Customer Service representatives

  1. We view them as literal representatives of the companies that are responsible for our frustrations and problems, and by doing so, we ascribe blame to them personally.
  2. In addition, never seeing their faces allows us to switch off psychological filters such as...

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101 reads

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