Enduring a crisis can build a leader’s skills.
“A leader locked into the tried and true of yesterday and being unable to let go is following a recipe for failure and obsolescence.”
Organizations react to the speed, systemic nature and volatility of change by developing new ways of doing business, new operating systems and fresh customer service strategies.
Leaders should examine how they acted while under pressure, consider the effects of these “defining moments,” and reflect on what they learned as they dealt with challenges that forced them to change and grow.
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The Big 8 Capabilities Setting Leaders Apart
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