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The way they define the terms is performance is “performance on the battlefield” and trust is “performance off the battlefield”. So, “performance” is your skills, it is “Did you make your quarterly earnings?”, whatever, however you want to translate it, you know, performance, in the traditional sense. “Trust” is how are you off the battlefield, it is “What kind of person are you?” The way they put it is: “I may trust you with my life, but do I trust you with my money and my wife?”
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The irony is that it's unbelievably easy to find these people. Go to any team and say “Who's the asshole?” and they will all point to the same person. Equally, if you go to any team and say “Who do you trust more than anybody else? Who's always got your back and will be there with you wh...
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So, I've worked with the Navy seals. And I asked them “How do you pick, like, the guys that go on Seal Team 6?”, right, because they’re the best of the best of the best of the best. And they drew a graph for me. And a one axis they wrote the word “performance: and on the other axis they w...
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And the problem in business is that we have lopsided metrics. We have a million and one metrics to measure someone's performance and negligible to no metrics to measure someone's trustworthiness. So, what we end up doing is promoting or bonusing toxicity in our businesses which i...
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And this is what they told me: so, of course, nobody wants the low performer of low trust; and of course, everybody wants the high performer of high trust. But what they learned is that another person, the high performer of low...
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Trust As Performance: Trust Is Performance.
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