Communication and trust are two-way streets.
To develop win/win relationships, find out what the other parties want, and what winning means to them. Don’t assume you know. Listen. Always try to understand what the other people want and need before you begin to outline your own objectives. Do not object, argue or oppose what you hear. Listen carefully, and think about it. Try to put yourself in the other party’s shoes.
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Similar ideas to Habit 5: Seek First to Understand, Then to Be Understood
People won't express their soft centers unless they feel genuine love and understanding.Once they feel it, they will tell you more than you may want to hear.
So, when someone is speaking try to understand first.Don't pretend you are listening, don't judge the speaker from your self-centered...
• Most people listen with the intent to reply, not to understand. You listen to yourself as you prepared in your mind what you are going to say, the questions you are going to ask, etc. You filter everything you hear through your life experiences, your frame of reference.
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