How to Deal with Difficult People | Jay Johnson - Deepstash

How to Deal with Difficult People | Jay Johnson

  • Our brains have a natural response to difficult people that causes stress and anxiety.
  • Conflict with difficult people can lead to turnover, absenteeism, and project failures.
  • We can change our framework for dealing with difficult people by changing how we label them.
  • Behavioral intelligence has four quadrants: explaining existing behaviors, predicting future behaviors, influencing others' behaviors, and controlling our own behaviors.

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