How to Deal with Difficult People
Curated from: TEDx Talks
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How to Deal with Difficult People | Jay Johnson
- Our brains have a natural response to difficult people that causes stress and anxiety.
- Conflict with difficult people can lead to turnover, absenteeism, and project failures.
- We can change our framework for dealing with difficult people by changing how we label them.
- Behavioral intelligence has four quadrants: explaining existing behaviors, predicting future behaviors, influencing others' behaviors, and controlling our own behaviors.
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Learning Outcomes
- Understanding the impact of difficult people on our physical and mental health, as well as their effect on workplace productivity.
- Recognizing common archetypes of difficult people and the behaviors associated with them.
- Developing a framework for internal operating and behavioral intelligence to better handle difficult people.
- Learning how to explain behaviors and avoid biases when dealing with difficult people.
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Key Takeaways
- We cannot control other people's behaviors, but we can control our own reactions and behaviors when dealing with difficult people.
- Labeling people as "difficult" or other negative terms can create biases and hinder our ability to understand and handle their behaviors.
- Asking questions to better understand a difficult person's behavior can help us develop a more empathetic and effective response.
- Developing behavioral intelligence can help us better predict and influence the behaviors of difficult people.
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Actionable Insights
- Practice self-awareness and recognize physical and emotional signs of stress when interacting with difficult people.
- Reframe the way we label and think about difficult people to avoid negative biases.
- Develop the habit of asking questions to better understand difficult people's motivations and behaviors.
- Learn to predict and influence the behaviors of difficult people by developing behavioral intelligence.
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