How to Deal with Difficult People - Deepstash
How to Deal with Difficult People

How to Deal with Difficult People

Curated from: TEDx Talks

Ideas, facts & insights covering these topics:

4 ideas

·

1.1K reads

23

Explore the World's Best Ideas

Join today and uncover 100+ curated journeys from 50+ topics. Unlock access to our mobile app with extensive features.

How to Deal with Difficult People | Jay Johnson

  • Our brains have a natural response to difficult people that causes stress and anxiety.
  • Conflict with difficult people can lead to turnover, absenteeism, and project failures.
  • We can change our framework for dealing with difficult people by changing how we label them.
  • Behavioral intelligence has four quadrants: explaining existing behaviors, predicting future behaviors, influencing others' behaviors, and controlling our own behaviors.

27

331 reads

Learning Outcomes

  • Understanding the impact of difficult people on our physical and mental health, as well as their effect on workplace productivity.
  • Recognizing common archetypes of difficult people and the behaviors associated with them.
  • Developing a framework for internal operating and behavioral intelligence to better handle difficult people.
  • Learning how to explain behaviors and avoid biases when dealing with difficult people.

25

281 reads

Key Takeaways

  • We cannot control other people's behaviors, but we can control our own reactions and behaviors when dealing with difficult people.
  • Labeling people as "difficult" or other negative terms can create biases and hinder our ability to understand and handle their behaviors.
  • Asking questions to better understand a difficult person's behavior can help us develop a more empathetic and effective response.
  • Developing behavioral intelligence can help us better predict and influence the behaviors of difficult people.

27

242 reads

Actionable Insights

  • Practice self-awareness and recognize physical and emotional signs of stress when interacting with difficult people.
  • Reframe the way we label and think about difficult people to avoid negative biases.
  • Develop the habit of asking questions to better understand difficult people's motivations and behaviors.
  • Learn to predict and influence the behaviors of difficult people by developing behavioral intelligence.

26

246 reads

IDEAS CURATED BY

alliebaig

Actionable Insights | Key Takeaways | Learning Outcomes

Sadia Baig's ideas are part of this journey:

Master Public Speaking

Learn more about corporateculture with this collection

How to adapt to different speaking situations

How to engage with an audience

How to use body language effectively

Related collections

Read & Learn

20x Faster

without
deepstash

with
deepstash

with

deepstash

Personalized microlearning

100+ Learning Journeys

Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.

Email

I agree to receive email updates