The bias towards optimism
Pleasantries are optimistic things; they insist on seeing the bright side of any situation.
A pandemic, however, is not a moment of “I’m fine, thanks.” It is not a moment for the superficially polite. It is a moment to be caring, by discarding some of the traditional politeness. Find linguistic hacks, to emphasize that you don’t want to know how someone is doing in a typical way, but instead in a way that is tailored to this dreadful moment: How are you … considering? How are you doing … with all this?
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