Understanding The System
First thing to understand is the reason the business exists. Which will naturally lead to who it serves to, its stakeholders or customers. That is the entry point of that system.
What steps does it take to deliver customer value? The answer will help you flesh out the pipeline that converts ideas or requests into outcomes. This pipeline is called the value stream and the outcomes it delivers are called customer value or business value.
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Lifelong learner, professional coach and business agility expert. Passionate about psychology, neuroscience, business, process optimisation.
Organisations are often missing the crux of business agility and implementing the fluff of Agile just to jump on the bandwagon.
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