Leading with Emotional Intelligence
- Manage your own reactions first before addressing drama.
- Diffuse situations proactively through self-awareness, self-regulation, empathy, conflict wisdom and nonviolent communication.
- Model desired change.
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Workplace conflict consultant Anna Maravelas draws on her long experience to explain how to prevent and resolve workplace clashes.
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- Self-awareness: emotional awareness, self-assessment, self-confidence;
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