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Drama results from miscommunications, misunderstandings, and misdirected efforts between coworkers.
ANNA MARAVELAS
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522 reads
Recognizing How Workplace Drama Originates
Recognize that workplace drama stems from unclear expectations between coworkers, ineffective or avoided feedback, selective listening, assumed negative motives, and poor conflict management.
Left unaddressed, drama breeds polarization, erodes trust over time, and drains energy from productive work. Be aware of these root causes.
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Proactively Mitigating Drama Through Clear Communication
Proactively mitigate unnecessary drama by setting clear mutual expectations, providing regular positive and constructive feedback, questioning assumptions rather than jumping to conclusions, and communicating directly to prevent distortions.
Maintain open, mature dialogue.
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Compassionately Addressing Difficult Behaviors
- Constructively deal with difficult coworkers and behaviors through compassionate candor, not avoidance or fueling negativity.
- Lead with empathy, but also courage.
- Understand the context and motivations driving behaviors, and find common ground.
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Setting Healthy Interpersonal Boundaries
Clearly set and enforce healthy boundaries around how team members engage with and treat each other, aligned with company values.
Don't accept abusive, manipulative or intimidating conduct. Walk away if boundaries are violated.
Enforce consistently, not punitively.
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Fostering Open Sharing of Diverse Perspectives
- Proactively encourage open sharing of dissenting opinions, disagreements, and honest concerns to prevent hidden resentments.
- Make it psychologically safe to voice issues early before they silently escalate into drama.
- Value transparency, diversity of thought, and addressing issues.
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Leading with Emotional Intelligence
- Manage your own reactions first before addressing drama.
- Diffuse situations proactively through self-awareness, self-regulation, empathy, conflict wisdom and nonviolent communication.
- Model desired change.
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267 reads
CURATED BY
CURATOR'S NOTE
Workplace conflict consultant Anna Maravelas draws on her long experience to explain how to prevent and resolve workplace clashes.
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