Method For Handling HCPs - Deepstash

Method For Handling HCPs

If you are in a situation where you cannot avoid a high conflict person, use the 4-step CARS method.

  • Connect with empathy, attention, and respect. With narcissists and antisocials, emphasize respect. With borderlines, focus on empathy.
  • Analyze alternatives or options. Always deal with the problem at hand by presenting them with choices. It gives them the illusion of control, which will reduce conflict.
  • Respond to misinformation or hostility by being brief, informative (only information, not defensiveness), friendly and firm.
  • Set limits on high-conflict behavior. You can't just say 'no' without backing it up with boundaries. Your limits should come from an external source outside your control. "I'd love to do that, but my boss/spouse just won't let me."

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