Method For Handling HCPs - Deepstash

Method For Handling HCPs

If you are in a situation where you cannot avoid a high conflict person, use the 4-step CARS method.

  • Connect with empathy, attention, and respect. With narcissists and antisocials, emphasize respect. With borderlines, focus on empathy.
  • Analyze alternatives or options. Always deal with the problem at hand by presenting them with choices. It gives them the illusion of control, which will reduce conflict.
  • Respond to misinformation or hostility by being brief, informative (only information, not defensiveness), friendly and firm.
  • Set limits on high-conflict behavior. You can't just say 'no' without backing it up with boundaries. Your limits should come from an external source outside your control. "I'd love to do that, but my boss/spouse just won't let me."

3.48K

10K reads

CURATED FROM

IDEAS CURATED BY

anthony_ov

You can't have love without self-love.

The idea is part of this collection:

Persuasive storytelling

Learn more about personaldevelopment with this collection

How to use storytelling to influence and persuade

How to create a compelling narrative

How to structure your story for maximum impact

Related collections

Read & Learn

20x Faster

without
deepstash

with
deepstash

with

deepstash

Personalized microlearning

100+ Learning Journeys

Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.

Email

I agree to receive email updates