You don’t start the sprint with only the solution or process in mind. You also need to have the challenge in mind. Then you will need to reverse engineer the end result.
For example, Jake Knapp tells us about Savioke, a robotics company that created a robot to help with hospitality in restaurants and hotels. To help them cope with the challenge, Jake asked them questions about the kind of customers/users they wanted to impact. Questions about the product usage and expectations and reactions of the users.
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