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How to think big and take risks
Apology Is Complicated
- An apology is useless if spoken too soon. It is important to first let the grieving party speak their minds.
- For public figures, the sincerity of the apology is trickier, as their public apology (to a grieving party or family member) may sound good to the world but may not be enough for the recipient.
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The Gratitude Trick
A recent study in a marketing journal advises to use gratitude, and start with a note of thanks towards what has been endured by the recipient.
For Example, Saying “Thank you for your patience’ instead of ‘Sorry for the wait’.
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The Rules Of Sorry
- Accept Responsibility.
- Acknowledge harm and suffering that you may have caused.
- Do make a promise of future correction of the mistake.
- Be sincere.
- Make an offer of an immediate remedy.
- Don't forget to include the words ‘sorry’ or ‘apologize’.
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Explanations and Excuses
... along with justifications is all we normally blurt out during a heated discussion or argument, and it just makes things worse.
Focus on the present and the future, and not try to justify the past.
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The ‘Apology Gift’
While apologizing, a certain cost has to be paid up. The point of this cost is not to benefit or enrich the recipient of the ‘Apology Gift’ but the sacrifice or the hurt the giver is willing to undergo.
For Example, an offer to cancel a weekend trip in order to spend that time with th...
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Acts of kindness
Do something nice for someone today, and don't tell anybody about your act of kindness. Acts of kindness can serve as a beacon of light and hope for both the giver and the recipient. While many of us may be quick to offer help or support to those in need, there is something parti...
Let the other shine .
- The key is to state the advice simply and clearly and then let the other speak, always respecting the 80/20 rule.
- When it comes to asking for advice, we are placing the conversation firmly on the other person's court, ...
Pity and sympathy are different things
Both the pity-bearing and sympathetic person will recognize our troubles; they both may say 'poor you.' But the pity bearing person does something cruel by implying that the mess we're in is only ours. They must remind us of the distinctiveness of our situation and keep us at arm's length.
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