It helps a user read a set of blood-boiling scenarios and rates how likely they are to have each of six possible reactions. It enables you to recognize unhelpful thoughts that cause a knee-jerk reaction. For example: When you are driving through a residential area, and someone backs their car out of a driveway and nearly hits you. There are six possible reactions:
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Listening is essential if you want to have a meaningful exchange with another person.
When you listen in a way that the other person feels heard, they are more likely to relax, open up and share information with you.
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