Learn more about communication with this collection
How to beat procrastination
How to enhance your creative thinking
How to create a smooth transition in a new endeavor
Replying to an angry person
If you can't just listen and need to reply to a direct question, make sure you look at the problem from their perspective.
Ignore the anger and hysterics, and instead give positive reinforcement only when they calm down.
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2.39K reads
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Communication is more than just words
It also includes body language:
- 55 percent of what you convey comes from your body language.
- 38 percent comes from your tone of voice.
- Only 7 percent is from the words you choose.
You don't want to argue over the phone or email as they are stripped of ...
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1.86K reads
Active listening
Active listening has three components:
Paraphrase: Repeat what they have said in your own words. "If I understand correctly... "
Inquire: "You mentioned you found our proposed price unacceptable. Help me understand how you came to this conclusion?"
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2.12K reads
How to deal with a hothead
First off, you can't get angry too because then there are two angry people.
Tell yourself they are having a bad day. Don't try to shut them up or talk over them. It doesn't work. Instead, listen actively. Don't judge or analyze what the person is saying at first. Just try to un...
620
2.57K reads
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Awareness Is A Means To An End, Not An End In Itself
Once we become familiar with and skilled in developing these levels of awareness, we can actively use them as tools to calm down and redirect our nervous system. Some people make the strong argument that awareness is the only tool we need to heal. We know that we can’t “fix” ourself; our ...
How to Ask the Right Questions
Keep questions positive and focused.
Ask a question that is on-topic whenever possible. If the topic is negative, do not just suddenly change topics. It will make the speaker uncomfortable. Instead, give an empathetic reply to show support and then ask a question to redirect to somet...
Going To Bed Angry
The context might be such that you just can’t solve a problem before bed. Be realistic and settle for an agreement to never go to bed without at least deciding when to continue the discussion or argument.
Also, some people actually need to cool down before they can cont...
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