Although the Hero role and Housekeeping days may seem insignificant, they make teamwork more effective and less stressful.

All team members can start each month, week, and day knowing what work they want to focus on and the freedom to focus on it with minimal interruptions.

By separating short-term reactive work with longer-term work, Heroes and Housekeeping days ensure a balance.

• Each month one person on each product team becomes the "Hero." Their primary responsibilities are to communicate with their support team and take care of smaller improvements.
• The Hero should be able to focus entirely on their support duties. They're not assigned to any other produ...