Let employees point the way

Be proactive in asking employees how they're doing and what's holding them back. That way, you will know you're responding in the right way at the right time.

• If you don't have information from staff, start with a comprehensive survey. Find out if they have an appropriate workspace and reliable internet access at home.
• Do they also care for children? Parent? These can have a psychological impact.
• Inquire about their emotional state. Do they feel connected to their team? Are they lonely at home?
• Try to get a view of their ability to collaborate with teammates effectively. Video calls and virtual whiteboards may be a steep learning curve.

• Part of the response is to hold performance and growth check-ins to acknowledge the contribution each employee is making and help them manage their longer-term professional goals.
• Err on the side of overcommunicating. Create a communication plan and be consistent. E.g., a daily ema...