Be careful during the debate, knowing you may have to withdraw in the end. If you take good care, you can withdraw with the consolation of thoroughness. Though you tried hard to restore common ground, you didn’t succeed.
If you have an exit strategy, a way to explain to yourself why you didn’t restore common ground, you won’t feel panicked and tempted to force them into restoring trust in you.
MORE IDEAS FROM THE ARTICLE
When people don't trust you, you’re already at a big disadvantage and anything you say can be dismissed as mere defensive revenge.
The best you can do is to resist fighting for infallibility. Instead, defend everyone's fallibility. You will regain credibility if you posture as a learner, not someone last-word learned.
Aristotle’s distinction between three aspects of rhetoric:
Charisma is rooted in values and feelings. To persuade others, you must use powerful and reasoned rhetoric, establish personal and moral credibility, and then rouse followers’ emotions and passions.
Charisma is not all innate; it’s a learnable skill or, rather, a set of skills that have been practiced since antiquity.
At work, we’ve all seen how tense relationships can create conflict and negatively impact performance. Given that 70% of employees say that work friends are crucial to their happiness on the job, learning how to better navigate these tensions is a sound investment of your time.
We’re complex social creatures with our own values and beliefs about how people should behave. We all have unconscious biases that determine how we think and feel about everything, from gender to race. Many of these biases have a significant impact on who we get along with and who we find difficult or annoying.
Aristotle identified the 3 elements of great communication as:
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