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How to Support the People You Lead in Times of Uncertainty

How to coach with compassion

We can follow six steps to help others, using the acronym “REACH”:

  • Resonance. Check in with each person without discussing a list of tasks. The goal is to create a supportive and positive relationship.
  • Empathy. Shift your concern from wanting to be understood to understanding others.
  • Awareness. Be aware of your mindset and emotions. Emotions are contagious.
  • Compassion. Try to focus on the needs of others and encourage caring and warmth to help another person in their development.
  • Hope. Spreading positive emotions will uplift others when you help them to picture a brighter and better future.
  • Humor. Stress shuts us down to new ideas and experiences. By keeping things light, you remind others to keep smiling. In turn, it will reduce stress and increase satisfaction, productivity, and performance.

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How to Support the People You Lead in Times of Uncertainty

How to Support the People You Lead in Times of Uncertainty

https://greatergood.berkeley.edu/article/item/how_to_support_the_people_you_lead_in_times_of_uncertainty

greatergood.berkeley.edu

3

Key Ideas

Coping in uncertainty

Whether you are a manager, teacher, or physician, you are a leader in your organization or community. In times of distress, it can be difficult to know how to help others best and motivate them to continue performing and growing.

The pandemic is making it even more difficult, changing how you work, learn, or communicate.

Coaching with compassion

In the face of uncertainty, it is natural to hold on to the status quo and stick to as-normal-as-possible routines and tasks. This can work when the context is predictable, and the goal is clearly defined.

However, during periods of volatility and stress, a taskmaster mode could be a mistake. The individual can feel pressured or obligated, which will make them negative. It is more important to prioritize your team's needs and create an environment of trust and support. It will unleash positive emotions, and the person is likely to feel more confident, hopeful, and willing to consider new ideas.

How to coach with compassion

We can follow six steps to help others, using the acronym “REACH”:

  • Resonance. Check in with each person without discussing a list of tasks. The goal is to create a supportive and positive relationship.
  • Empathy. Shift your concern from wanting to be understood to understanding others.
  • Awareness. Be aware of your mindset and emotions. Emotions are contagious.
  • Compassion. Try to focus on the needs of others and encourage caring and warmth to help another person in their development.
  • Hope. Spreading positive emotions will uplift others when you help them to picture a brighter and better future.
  • Humor. Stress shuts us down to new ideas and experiences. By keeping things light, you remind others to keep smiling. In turn, it will reduce stress and increase satisfaction, productivity, and performance.

SIMILAR ARTICLES & IDEAS:

Feedback

Feedback

Feedback provides an opportunity to gain insights about a person's personal and professional actions.
Without feedback, we will move in the same direction without realizing our shortcomings. ...

Types of feedback

  • Positive vs. negative. Positive feedback confirms that someone is taking good action, while negative feedback shows what actions need to be corrected.
  • Formal vs. informal. Formal feedback is given on a set schedule, and informal feedback is short and follows after an action or event.
  • Annual vs. monthly
  • Verbal vs. written
  • Manager vs. peer

Effective feedback

Effective feedback is:
  • Objective. Don't let your personal feelings get in the way.
  • Timely. Feedback should follow when the event is still fresh.
  • Constructive. Give respect and show that you have their best interests in mind.
  • Actionable. Feedback must include immediate next steps.
  • Warranted. Give your employees room for mistakes and learn from them.

6 more ideas

Manage uncertainty and its related risk

Manage uncertainty and its related risk
  • Control the “controllable.” Certainty is vital in business, but also elusive.
  • How people cope starts with their attitude. Where there is change, there is opportunity.&nbs...

Unhealthy Ways to Deal with Uncertainty

  • Throw up your hands and give up. Then risking it all on the next big move for the company. Learn to fail faster - take lots of smaller risks instead of one big one and get feedback quickly.
  • Not wanting to make a decision at all because of fear of failure. Learning from failure is a valuable part of your education. If you make a couple of mistakes but outweigh those blunders with successes, you are okay.

Changing How We Evaluate Success with Decisions

... is critical in uncertaintyWe too often judge people by the outcomes of the decisions instead of on the process that was used to reach them.

However, isn’t it better if people had an unfortunate result and a great process than someone who had a successful outcome but flipped a coin to get there?

Coaching

Focuses on helping another person learn in ways that let him or her keep growing afterward. 

Its purpose is to increase effectiveness, broaden thinking, identify strengths an...

Keys to effective coaching

  • Building the relationship. It's easier to learn from someone you trust.
  • Providing assessment. Where they are now where they want to go. 
  • Challenging thinking and assumptions.
  • Supporting and encouraging employees to make progress toward their goals.
  • Driving results. Helping the employee set meaningful goals and identifying the steps for meeting them.