Empathy means seeing things through someone else's eyes. It is an essential component that keeps relationships running smoothly. It allows us to create bonds of trust, gives insights into another's situation, helps to understand why others are reacting to situations.

Studies have shown...

Dr. Daniel Goleman gives three reasons why empathy is so important:

• The increased use of teams (that could spark different emotions.)
• The rapid pace of globalization (with cross-cultural communication that could lead to misunderstanding)
• The growing need to retain t...

• Truly listen to people. Pay attention to their body language, tone of voice, emotions behind what they are saying to you, and to the context.
• Don't interrupt people. Don't dismiss their concerns offhand. Don't rush to give advice.
• Practice...