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Empathy in the business world
There are many studies that link empathy to business results. Empathy is correlated with increased sales, performance of the best managers of product development teams, and with enhanced performance in a diverse workforce.
It is predicted that those with a strong right-brain (interpersonal) qualities will have the upperhand in the Conceptual Age.
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Empathy means seeing things through someone else's eyes. It is an essential component that keeps relationships running smoothly. It allows us to create bonds of trust, gives insights into another's situation, helps to understand why others are reacting to situations.
Studies have shown...
- Truly listen to people. Pay attention to their body language, tone of voice, emotions behind what they are saying to you, and to the context.
- Don't interrupt people. Don't dismiss their concerns offhand. Don't rush to give advice.
- Practice...
Empathy is a process of thinking and emotion.
- We need our reasoning skills to understand another person's thoughts, feelings, reactions, concerns, and motives.
- We need the emotional capacity to care for that...
Dr. Daniel Goleman gives three reasons why empathy is so important:
- The increased use of teams (that could spark different emotions.)
- The rapid pace of globalization (with cross-cultural communication that could lead to misunderstanding)
- The growing need to retain t...
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Empathy is the abillity to emotionally understand what other people feel. see things from their point of view, and imagine yourself in their place.
essentially, it is putting yourself in someone else's position and feeling what they must be feeling.
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You communicate a genuine interest when you inquire or listen to the small details that make up your partner’s day. It’s those insignificant moments that make up the reality of our lives.
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When preparing to tell someone what they did wrong, avoid using qualifications like "With all due respect," "No offense," or "Don't take this the wrong way" to soften criticism.
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