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Empathy means seeing things through someone else's eyes. It is an essential component that keeps relationships running smoothly. It allows us to create bonds of trust, gives insights into another's situation, helps to understand why others are reacting to situations.
Studies have shown that patients who had damage to part of the brain associated with empathy showed a lack of relationship skills, even though their reasoning and learning abilities stayed unaffected.
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There are many studies that link empathy to business results. Empathy is correlated with increased sales, performance of the best managers of product development teams, and with enhanced performance in a diverse workforce.
It is predicted that those with a strong right-brain (interpersonal) qualities will have the upperhand in the Conceptual Age.
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Dr. Daniel Goleman gives three reasons why empathy is so important:
Leaders with empathy do more than sympathize with people - they use their knowledge to improve their companies in skillful and subtle ways.
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Empathy is a process of thinking and emotion.
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