Dr. Daniel Goleman gives three reasons why empathy is so important:
Leaders with empathy do more than sympathize with people - they use their knowledge to improve their companies in skillful and subtle ways.
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Good listening doesn't follow a technique as much as being willing to enter into another person's life.
Listening through the screen of your own desires means that you are listening to your own voice and desires. It is the same as not listening at all. Listening demands wiping the slate of your mind clean.
Not knowing what to say when someone confides in you is a daunting feeling. However, we feel that way because we mistakenly think the person reaching out is asking for an explanation.
It is more important just to be there, so the other person doesn't feel alone.
Effective communication is an attainable and deliberately acquired skill set, one that can be learned and practiced over time.
While it’s true that individual attributes can make
To become a more effective communicator, you must 'smoke out' original thought. Rather than conforming to the status quo, make a conscious decision to abandon overdone and clichéd material/
Citing tired platitudes might win you a few "cool points" in social media circles, but they will only take you so far if you're truly striving to effectuate change.
Once you’ve developed a fresh idea, work on organizing your message and polishing your delivery. Think about:
1:1 meetings matter. It is important to nurture that essential employee-manager relationship. But it still not easy to get right.
Under pressures, managers are still juggl...
The goal of an effective 1:1 is not an update from your direct report or for you to lay down some instructions. It's a conversation. It's a chance to hear about your direct reports' ideas for your product, their career goals, and possibly their opinion of their performance.
Keep a list of three potential topics ready for discussion. When they say they have nothing to discuss, you can jumpstart the conversation with one of your items.
Your most precious resource is your own time and energy. When you spend it on your team, it helps build healthy relationships.
Your job as a manager isn't to give advice or 'save the day.'' It's to empower your reports to find the answer themselves. If you want to understand what's going on, ask. Let her lead the conversation while you listen and probe.
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