Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time, or we’ll lose them.
KEVIN STIRTZ
18
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Have you ever wondered why e-commerce giants like Flipkart, Amazon, and global platforms pull out all the stops for events like Big Billion Days, Great Indian Festival, and Black Friday? It’s not just about discounts—it’s a calculated strategy balancing consumer psychology, competition, and market economics. Let’s break it down.
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