Focus on really hearing what they say, not just waiting to respond.
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Similar ideas to 2. Listen more than you talk
Socially intelligent people give the person they are speaking with their whole attention.
The fastest way for people to like you is by showing them that you like them. You can do that by really listening to what they are saying. Ask questions and listen. You may be surpris...
In business situations, communication is never about you. It's always about the other person.
Try to avoid dominating any conversation or communication, because if you're motor-mouthing (or motor-mailing), you're not learning anything.
Focus on what you’re hearing, not what you’re saying. Genuine attention and neutrality encourage people to elaborate.
You don’t actually need to talk that much during a difficult conversation. Instead, learn to listen, reflect and observe.
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