Listen and observe - Deepstash

Bite‑sized knowledge

to upgrade

your career

Ideas from books, articles & podcasts.

Listen and observe

Listen and observe

Focus on what you’re hearing, not what you’re saying. Genuine attention and neutrality encourage people to elaborate.

You don’t actually need to talk that much during a difficult conversation. Instead, learn to listen, reflect and observe.

18

STASHED IN:

966

MORE IDEAS FROM THE SAME ARTICLE

Lean into the conversation from a place of curiosity and respect (for yourself and the other person). 

Even when the subject of the conversation is difficult, the interaction can remain mutually supportive. Respect the other person’s point of view, and expect them to respect yours.

Address uncomfortable situations head-on by getting right to the point.

Foster an honest and respectful discussion and make sure both parties speak about the details of an issue. 

Don't put off a conversation for some ideal future time, when it can be more easily dealt with.

Take some time to cool down and plan the general outline of the outcome you desire. But then have the conversation, and make a plan to move on. 

Focus on the long-term gains that the conversation will create and you will shift your inner dialogue to a more constructive place. 

This will build your confidence to approach the coworker who constantly criticizes and complains or the subordinate who keeps underperforming.

Discover and save more ideas by creating a

FREE

Deepstash account.

Develop a

reading habit

, save

time

and create an amazing

knowledge library

.

GET THE APP:

MORE LIKE THIS

Taking the time to address difficult issues

Difficult conversations at work are inevitable, whether you're a leader addressing a team member's performance or an employee unhappy about a situation with your boss. Remote working adds another layer of difficulty.

Many people would rather leave than talk to their boss. However, i...

5

STASHED IN:

18

Difficult customer conversations

Some conversations become difficult due to several factors.

  • It could be due to differences in people's expectations.
  • Miscommunication can contribute to misaligned expectations.
  • Emotions often steer people's conversations. Your customer may have a bad day or get confused...

STASHED IN:

5

If leadership is your job, you can’t walk away from them. Because they're part of your job.
These are conversations about performance and behavior. Most bosses dread them.

STASHED IN:

133