Ideas from books, articles & podcasts.
In business situations, communication is never about you. It's always about the other person.
Try to avoid dominating any conversation or communication, because if you're motor-mouthing (or motor-mailing), you're not learning anything.
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Any communication that has high emotional content should be delivered in person (if possible) or by telephone and teleconferencing (if not). This applies to both positive and negative news.
If you use email, it will seem like you don't care or that you're a coward.
If you want to cut through the noise, you need to make your message as simple and easy to consume as possible.
All of us suffer from massive information overload, which creates seemingly endless confusion and stress.
You're wasting time and energy if you don't know the reason the communication is taking place.
Before you initiate any communication, ask yourself, "What am I trying to accomplish?" Even chitchat should have a purpose, even if it's just to build camaraderie.
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... is imperative for every successful business. Poor communication inevitably causes misunderstandings, confusion and conflicts that hinder productivity and professional relationships.
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Mastery of verbal communication includes:
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