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Listen more than you talk

Listen more than you talk

In business situations, communication is never about you. It's always about the other person.

Try to avoid dominating any conversation or communication, because if you're motor-mouthing (or motor-mailing), you're not learning anything.

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Any communication that has high emotional content should be delivered in person (if possible) or by telephone and teleconferencing (if not). This applies to both positive and negative news.

If you use email, it will seem like you don't care or that you're a coward.

If you want to cut through the noise, you need to make your message as simple and easy to consume as possible.

All of us suffer from massive information overload, which creates seemingly endless confusion and stress.

You're wasting time and energy if you don't know the reason the communication is taking place.

Before you initiate any communication, ask yourself, "What am I trying to accomplish?" Even chitchat should have a purpose, even if it's just to build camaraderie.

  • People only retain a small percentage of facts when they're communicated verbally. Having those facts written helps to ensure that they don't get lost when it's time to make decisions.
  • It's much better to use email to get everyone up to speed and then have a discussion of what yet ne...

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Effective communication

... is imperative for every successful business. Poor communication inevitably causes misunderstandings, confusion and conflicts that hinder productivity and professional relationships.

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Communicate Masterfully

Mastery of verbal communication includes:

  • Learning how to become a good listener
  • How to speak more intentionally
  • Reading the body language of those you’re communicating with
  • Improving public speaking skills

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Common communication mistakes

  • Lack of attention to tone. No matter what the circumstances, learn to pay attention to tone. Before you speak, pause and take a breath.
  • One-size-fits-all communication. Different people have different needs and expectations.
  • Avoiding the difficult convers...

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