Shaming someone and making excuses

We cannot control another person's behavior nor change it.

• Once you understand that, let go of judgments and accept the person. Give them space to share their thoughts and feelings. It doesn't mean you condone their behavior, but you can respect their feelings.
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Someone might resort to guilt when they don’t know how to advocate for themselves in more direct ways.

If you notice signs suggestive of guilt-tripping, use open-ended questions to encourage them to express themselves directly:

• “You seem upset. What’s going on?”
• “It s...

When someone talks about their problems, we are jumping in the problem-solving mode straight away. While dealing with people, this approach can backfire.

A better approach is interacting with people is to just listen and validate their struggles, make them feel heard and unders...