MORE IDEAS FROM THE ARTICLE
Passive-Aggressive behaviour is a hidden, manipulative form of anger, generally used to avoid direct communication. The passive-aggressive person tries to leverage their behaviour using tactics like inaction, avoidance, withdrawal, or silence, to manipulate the other person.
This behaviour arises mostly due to the way an individual has been brought up. Many families do not have core values and discourage emotional expression or communication.
Active listening has three components:
Paraphrase: Repeat what they have said in your own words. "If I understand correctly... "
Inquire: "You mentioned you found our proposed price unacceptable. Help me understand how you came to this conclusion?"
Acknowledge: "It sounds as if you're quite disappointed with..."
Active listening should be maintained throughout the conversation.
Don't try changing people, try understanding them.
When you try to change someone they tend to resent you, dig in their heels, and get worse. The way to disengage a difficult person is to try understanding where they are coming from.