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First off, you can't get angry too because then there are two angry people.
Tell yourself they are having a bad day. Don't try to shut them up or talk over them. It doesn't ...
Active listening has three components:
Paraphrase: Repeat what they have said in your own words. "If I understand correctly... "
Inquire: "You mentioned you found our proposed price unacceptable. Help me understand how you came to this conclusion?"
Acknowledge: "It sounds as if you're quite disappointed with..."
Active listening should be maintained throughout the conversation.
It also includes body language:
You don't want to argue over the phone or email as they are stripped of facial expressions and gestures and unwittingly simulating a blank emotional radar.
Manipulators become bullies when they intimidate or harms others, and pick on people they perceive as weaker. But standing up to bullies often cause them to retreat.
When a psychological manipulator insists on violating your boundaries, and won’t take “no” for an answer, deploy consequence.
Effectively articulated, consequence gives pause to the manipulative individual, and compels her or him to shift from violation to respect.
Diplomatically but firmly. A well articulated “no” allows you to stand your ground while maintaining a workable relationship.
Human beings love to gossip, chatter and jest, but some conversations can be stressful, confusing, and even embarrassing. To avoid conflicts and the avoidable pain it can bring, we tend to dodge a ...