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Avoiding a heated exchange

Avoiding a heated exchange

When we disagree with someone, it doesn't have to turn into a heated argument.

Staying mindful during the exchange allows us to select conversation and debate in ways that do not aggravate the situation.

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  • Try to agree on what it is you are trying to resolve. Many arguments are the result of miscommunication.
  • When you express differing opinions, try to do so without coming across as angry.
  • If the disagreement continues, speak your tr...

  • Start with yourself. How do you relate to the person or topic discussed?
  • Check in with your body. What are you feeling - are you uneasy, frustrated, angered, fearful? Note it, and allow yourself to be in it.
  • Pause, breathe, and return...

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Convince Them With Confidence

  • Speak confidently, be concise, and try not to repeat yourself. 
  • Give the appearance that you truly know what’s right from the beginning, even if you don’t have all of the facts. 
  • Facts that can support your stance is helpful, but being convincing matters ...

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Saying things like 'I understand why you'd feel that way...' or 'Anyone would feel like that in the same situation' validates the other person's emotions and completely disarms them.

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Ask for their point of view

To gain trust and build rapport, you need to hear out what the other person thinks without interrupting or disagreeing.

Try asking open-ended questions, like: "Why do you think that?"

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