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When we disagree with someone, it doesn't have to turn into a heated argument.
Staying mindful during the exchange allows us to select conversation and debate in ways that do not aggravate the situation.
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Key Ideas
Winning an argument often comes down to who can go the longest without contradicting themselves and keeping sound logic, not direct persuasion of the other party.
Using a single personal experience as the foundation of your argument or your big piece of evidence.
For example, your phone may have broken right after you bought it, but you can’t use that to argue that those phones are not worth the purchase for others.
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Saying things like 'I understand why you'd feel that way...' or 'Anyone would feel like that in the same situation' validates the other person's emotions and completely disarm...
Go back to the concept of talking with someone rather than talking to someone.
It can help keep the other person cool, which pretty much always means you've won the argument.
The key to successful persuasion is to show how and why something matters in relation to that person's life and experience.
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To gain trust and build rapport, you need to hear out what the other person thinks without interrupting or disagreeing.
Try asking open-ended questions, like: "Why do you think that...
If you mimic your opponent (in a subtle way), they are more likely to believe you.
For example, if they are sitting cross-legged, wait a few seconds and cross your legs too. And make sure that what you are doing is not too obvious.
...while you listen. This makes the speaker's arguments less persuasive, which makes your opinion look strong.
Fix the speaker in your sight as soon as they start speaking.