Several companies design flexible structures and processes to cope with the unexpected. Uncertainty presents not only a challenge but also a potential opportunity.

• The company, Haier, developed a 'platform ecosystem' where employees can present their ideas to an investment committee.
• They also developed a digital ecosystem around users where the user is the core.
• A culture of innovation is encouraged by rewarding autonomous decision-making and encouraging employee teams to find external partners to develop ideas.
• Other companies focus on coffee trials, where you are randomly paired up with other employees over lunch.