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Serendipity is making unexpected discoveries. It is not entirely controllable nor predictable. It means seeing solutions where others find none.
In a rapidly changing world, we don't know which problems to solve or which resources to develop. To meet this challenge, we must learn to accept the limitations of planning and welcome the potential of the unexpected.
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Several companies design flexible structures and processes to cope with the unexpected. Uncertainty presents not only a challenge but also a potential opportunity.
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