How to improve expert communication - Deepstash

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How to improve expert communication

  • Ask different experts different questions. Rather than asking experts: "Will this drug work?', ask some of them, "Is there good evidence about whether the drug will work?" Qualified experts won't always know the answer to the first problem, but will know the answer to the last question.
  • Don't just broadcast the most extreme and confident views. The most confident might not be knowledgeable enough to realise they shouldn't be confident.
  • Listen to conversations between experts, as they might be more honest about their level of confidence in this context.
  • Qualified and knowledgeable experts may be driven to overstate their certainty. To overcome this, the decision-maker should ask better questions and be willing to listen to the less confident experts.

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MORE IDEAS FROM THE SAME ARTICLE

When communicating scientific knowledge to policymakers and the public, there are three levels of questions:

The rise of social media means that experts willing to share their knowledge are more accessible to the public. One might think that communication between experts and decision-makers should be very good. But this is not the case.

  • When experts and pundits don't acknowledge that they don't know, it can lead to bad decisions.
  • When uncertainty is admitted with a level-two problem, qualified experts' advice can get lost in the noise, or decision-makers might ask the wrong experts.
  • When...

Real experts are often confident in their claims, but in the private market, the opposite can be more common.

Knowing which questions fall into which category requires expertise. Politicians and executives might be experts in the area of decision-making, but they are seldom experts in the areas where they make decisions.

True expertise means knowing the limits of one's knowledge.

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