Goals are good for setting a direction, but systems are best for making progress. Achieving a goal only changes your life for the moment. That’s the counterintuitive thing about improvement: We think we need to change our results, but the results are not the problem. What we really need to change are the systems that cause those results.
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Goals are good for establishing a direction, but systems are best for making progress.
Goals are about the results you hope to reach. Systems are about the mechanisms that lead to those results.
Goals are results you want to achieve. The system is a process that leads to those results. Goals are good for setting direction, but systems are best for making progress.
To see the progress of an outcome you are left chasing, you need to change the system behind it. You fix inputs and the...
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