Emotions In The Office
Showing emotion using empathetic and active listening is part of emotional intelligence and is greatly valued as a managerial skill set.
Studies show that empathic leaders enjoy more success and goodwill. Interpersonal communication is greatly enhanced when one is able to read someone's emotions and control one’s emotional reactions.
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Emotional Intelligence: The Assumptions
Emotional Intelligence(EQ), or the ability to be able to identify and respond to the other person’s feelings is a soft-skill based on two flawed assumptions:
- It is possible to detect or gauge the emotions of the other person accurately.
- Emotions are trigger...
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