It can be difficult to know how to approach writing to a colleague now, especially when you want to find a balance between being vulnerable and professional.
Acknowledging what a co-worker is going through can make them feel really cared about. However, don't feel obligated to include such a personal note in every email. Generally, it is better to save personal information for a phone call or video chat.
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Any email message we send has the potential to be read in the wrong context, or misinterpreted entirely by the recipient. Even if we have smiley faces in the email, it is no match ...
Due to the limitations and the multifacetedness of language, emails often lead to miscommunication, guessed intentions, or total awareness of what the person is trying to convey.
The problem is further complicated if you are writing to someone whom you haven’t met in person.
These types of emails (with the entire email is a sentence in the subject line, with no email body, just the signature)are usually sent by a very direct person, that either feels very busy or that the problem can't be solved simply in an email, so it's too much for them to go into it all.
If you respond with more than 2 sentences, they are probably not going to read it, so you should just get on the phone or get over there in person.
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