Words are like keys that can make or break a conversation. Some words look absolutely okay to us, but can kill a conversation if they sound mechanical or are overused.

• You can be conscious of what you type in your emails and phone messages, it pays well to have a large vocabulary at your disposal.
• If you overuse a word, or say a ‘pet’ word without even realizing it, you may have to break the habit by taking help from a colleague, friend or family...