According to Dale Carnegie, human beings are not rational or logical creatures but are highly emotional.
We must then act according to our values, and not according to the fluctuating, vulnerable and unreliable emotions. One of the values can be deep gratitude.
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Critics state that facial expressions are not the measurement of emotions. Measuring what someone actually feels is difficult to do with anything other than self-report. However, even this methodology is inefficient since the memory for emotional experience is highly unreliable.
We are emotional creatures, not logical ones. Most interactions in life are based on emotions. And body language and voice tone make up for more than 90 percent of communication.
We need to be in a positive mood while interacting, which positively impacts our relationships...
Emotions are not directives. We can label our emotions for their values without listening to them.
We own our emotions, they don't own us.
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