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Why Albert Einstein Said: The Measure of Intelligence is The Ability to Change

Winston S. Churchill

"To improve is to change; to be perfect is to change often."

Winston S. Churchill

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A long-term response

Global crises are always challenging to navigate. When the time for immediate response passes, we have to dig in for the long haul.

Factors that influence operations going forward will ...

An employee-driven approach

Employees' health and well-being should come first. There may be a perceived choice between productivity and well-being. But, engagement is a natural by-product of well-being.

People are worried about health, job security, their kids' education, life on the other side of the crisis. Micro-managing will not create focus. Tactics like time-tracking software will only compound the problem. Instead, focus on easing their fears. The more distractions we as leaders can clear away, the more effective our people will be.

Guiding principles for a crisis response
  • Part of the response is to hold performance and growth check-ins to acknowledge the contribution each employee is making and help them manage their longer-term professional goals.
  • Err on the side of overcommunicating. Create a communication plan and be consistent. E.g., a daily email from the heads of each unit, or video messages from the CEO. Share even the bad news, to prevent employees from inventing their own stories to fill the void.
  • Keep a tight feedback loop. Know how your employees are coping, how their work is affected, and how they think leadership can help.
  • Be mindful of the resources you're consuming. Don't consume additional masks, disinfectants, and other supplies that hospitals need.
Reframing your mindset

Stop reacting to life and start responding to it.

If you want to really change, you need to start reframing your mindset. You’re not in control of everything that happens to you, but y...

Henry David Thoreau
Henry David Thoreau

“It’s not what you look at that matters, it’s what you see.”

What mindset is

A mindset is a set of assumptions, methods, or notations that is so established that it creates a powerful incentive within you to continue to adopt or accept prior behaviours, choices, or tools.

It’s so powerful that it affects every decision-making process. It predetermines your responses and interpretations of situations.